Last week was one of those weeks that should have been destined to be a challenge. Half the office had been sick the week prior but still managed to come to work.
So the week started with nearly all of us not feeling our best.
The other factor for the week was that it was a full moon. If you don’t believe the full moon affects at least part of the masses, then you haven’t worked in customer service or a psychiatric ward (some days those jobs seem interchangeable)
So when Wednesday came around and I found myself getting to work with a undeniable feeling that it was going to be an amazing day, I had nothing to base it upon. But some things you just know.
I declared early on that the day was going to be a “miracle” day! I got the usual “whatever” looks from the early morning crew.
But then miracles did start to happen. Cases that had been unworkable were suddenly completed. People who had delayed orders, had gotten delivered. Technicians had made appointments for service calls when they said there was no openings.
Pretty soon, I wasn’t some Pollyanna spewing rainbows and butterflies as others were starting to chime in with their miracle for the day too. I can’t even tell you how much fun it was to see the office switch from complaining about the next crazy customer to finding the next miracle in our day.
It spilled over to Thursday and Friday too!